Our 3-Year Guarantee
Our goal is to make sure your plants are strong, healthy, and thrive in your garden. But we know that sometimes unexpected issues arise. If your plant is struggling and not growing well within the first 3 years, or showing signs of disease such as mosaic virus or gall, please reach out to us and we will replace or refund it. Prior to honoring the replacement, we reserve the right to ask for further information, to include photos and details of the condition of the plant, its location, and the care provided. While we want you to have happy and healthy plants, there are some situations GRF cannot be responsible for. These include:
Planting the rose too soon or too late for your climate which prevents it from establishing. Warm zones (8-11) should plant bare root roses December through March. Cold zones (5-7) should plant roses mid-March to mid-May depending on when the ground has thawed and last frost date.
Improper care of the plant, such as overfeeding, underfeeding, overwatering, or underwatering; improper chemical application or herbicide damage; delayed planting into the ground or container; planting into a container smaller than 20 gallons; planting in a container with no drainage or poor drainage; planting into a container that is sitting on hot surfaces such as brick or concrete; suboptimal planting location that has less than 6 hours of sunlight; planting during frost or in improper hardiness zone; planting a climbing rose on a brick surface; or keeping a plant indoors.Abnormal weather patterns or circumstances beyond GRF’s control.
Damage by animals such as deer, gophers, rabbits, voles, etc.
GRF requires gardeners in zones 3-7 to plant their roses with the graft/bud union/crown buried just below the soil line to protect it in inclement weather in order for the warranty to be guaranteed. Gardeners in zones 8-11 may plant the rose so that the top of the graft is at the soil line. No roses should be planted with the shaft or graft/crown above the ground whatsoever. Any plant with the graft union completely above the soil will not be covered by our warranty.
Any rose that breaks dormancy and puts on new growth and the growth dies back before fully leafing out is not the responsibility of Grace Rose Farm. Gardeners should keep the canes of new roses spritzed with water, especially in dry and windy conditions. New roses take 3-4 weeks to establish feeder roots, which bring moisture up into the canes, so it is vital to keep canes moist until the roots are feeding the plant. Grace Rose Farm will not honor the warranty for roses that break dormancy, begin to leaf out and stop due to dry conditions the gardener can moderate.
Any roses planted with gravel/rocks or synthetic/plastic mulch are not covered by our warranty. Those substances cause both roots and canes to heat excessively.
If damage caused by shipping prohibits a rose from growing and/or breaking dormancy, GRF will replace or refund the rose.
